It is highly recommended to create a transfer ID and password even if you do not plan on transferring your account. Save the information in a location other than on your device.
It is also recommended to save your User ID and Inquiry ID (located in Options > User Info), in case you ever need to contact support. Your User ID is also found at the top of the title screen under "ID".
Transferring an account[]
On your old device:
- Go to Options > Change Devices
- Enter a password
- Take a screenshot or write down your User ID, Transfer ID and Password — keep this in a safe location and be sure to have a copy saved somewhere other than on your device
On your new device:
- If the device has an existing account, either clear all data for the game or reinstall
- If you wish to keep the existing account, be sure to create and save the transfer data for that account first
- Select "Transfer Game Data" when starting the game
- Enter your User ID, Transfer ID and Password
Recovering a lost account[]
Requirements:
- User ID
- In-game name
- Inquiry ID
- Current story chapter
- Names of characters in your teams, found in Main > Party Formation
Optional, but helpful:
- Past transfer IDs and passwords
- Purchase receipts from Terra Battle
Contacting support:
- Contact support through their Contact form—link found at the bottom of the Terra Battle main website
- Select the "Data Recovery" option in your preferred language
- Enter your email address
- Fill out as much information as you can remember
- If support contacts you requesting additional information, answer as much as you can